Larry T. Hagen

Document Type

Technical Report

Publication Date



traffic incident management, incident management, performance measures, freeway service patrol


The purpose of this research effort was to consolidate pertinent information on traffic incident management programs, procedures, and techniques from throughout the country and within the state of Florida; summarize lessons learned and best practices; identify suitable performance measures for incident management programs; and recommend overall program improvements for application in Florida. This report documents the research effort of the project and provides recommendations for future directions in incident management, and recommends specific performance measures to be employed in evaluating incident management system performance.

Citation / Publisher Attribution

Best Practices for Traffic Incident Management in Florida, Center for Urban Transportation Research, University of South Florida, 31 p.